Most Australians prefer not to deal with humans when it comes to transactions and customer service interactions with businesses, according to research by Nuance Communications.
In a survey conducted by Galaxy Research it was found that …

If you’ve seen Coles’ latest TVC featuring Normie Rowe and Curtis Stone butchering the rocker’s classic Shaking All Over, chances are you’re one of the thousands who’ve taken to social media to express your opinion.
The …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …

First posted 22/11/2011, updated 24/11/2011 with comments from Alicia Kennedy, area director of Meltwater, ANZ.
Qantas has done it again. No, the planes are still flying, but the airline’s efforts in engaging with customers via social platform …